A special guest post from our CEO, Shon Burton
The panic isn’t real.
It actually makes me laugh a little to hear all the end-of-the-world talk when it comes to recruiting. The headlines, while varying in their length and humor, are all the same: “AI is going to kill all of our jobs!” This is a theory I believe sets us up for failure in more ways than one. But before we dive into AI and the future of work, let me tell you a story.
HiringSolved was not founded in some incubator by kids looking to raise funding. We were pretty much the opposite, in fact. We were a successful tech recruiting firm. With reqs from tech giants and more coming in all the time, our team was on fire. These were some of the best recruiters in the industry. However, one thing became really clear: scale wasn’t going to happen unless we (a) found more gold-star recruiters, or (b) figured out how to automate the repetitive tasks so they would have more time for the human part.
While discovery is challenging, we immediately recognized that it wasn’t the hardest part. There was a real distinction between how our junior and senior recruiters communicated. That was what would close the deal or help us get a response from the person who no one else could find. The highest value actions were, and always will be, human driven – not machine driven. Human-in-the-Loop AI is the real future of recruiting. Here’s why.
Human-in-the-Loop AI is a pretty simple concept: it’s a model that requires human interaction. The ultimate value is that it speeds up human functions, but the bottom line is that it depends on you. Your permission. Your instincts. Because here’s the reality behind all tech: it’s often very easy to get an algorithm to 80% accuracy, but it’s nearly impossible to get it to 99%. The best machine learning lets humans handle that 20%, since 80% quality is simply not good enough for most real-world applications.
Remembering the ultimate skill of all recruiters, empathetic communication, this also seems like a more reasonable route for tech adoption on talent teams. Most teams still don’t trust a calendaring bot, let alone a tool that claims to replace your recruiters. No one is replacing recruiters altogether any time soon, but you can still look for tools that optimize your process and create more time for the things that matter, like human interaction.
Your tech purchases shouldn’t be about replacing people. It’s about enhancing processes to improve human connection. So, the next time someone tries to sell you AI from a PowerPoint, use this new keyword in your vocabulary and test if they really know the space.